Account Success Executive
Mumbai - Permanent
At No Fluff, we believe strong client relationships are built through ownership, clarity, and consistent execution. We are looking for an Account Success Executive who is proactive, resourceful, and eager to create meaningful client experiences while driving smooth cross-functional collaboration.
This is a full-time, in-office position at our Mumbai workspace and is ideal for someone who enjoys managing client relationships, coordinating across teams, solving problems independently, and ensuring projects move forward efficiently from planning to execution.
What You Will Be Doing
Own the Account
Manage client partnerships end-to-end – address inquiries, resolve concerns, and maintain high satisfaction levels.
Be anticipatory – understand your accounts deeply enough to flag risks, identify opportunities, and drive proactive communication.
Lead meetings with intent – prepare, facilitate, and follow through to ensure all stakeholders are aligned and accountable.
Drive Execution with Precision
Communicate with clarity – draft emails, reports, decks, and updates that reflect thoughtfulness and precision.
Deliver insight-driven support – conduct research that informs strategy, strengthens client narratives, and supports decision-making.
Keep content culturally relevant – Spot and suggest content ideas that reflect trending moments and audience behaviour.
Help shape content pillars – Contribute to defining and evolving brand-specific themes and storytelling structures.
What We're Looking for
Core Skills & Capabilities
Outstanding communication skills - articulate, structured, and always on-brand.
A grounded, solutions-focused approach - driven by clarity; you focus on what needs to be done.
High ownership and follow-through - we value accountability over hierarchy.
Project management finesse - juggle moving parts without dropping the ball.
Growth-oriented mindset - eager to learn the ropes, adapt to new challenges, and grow through hands-on experience.
Balanced energy - someone who thrives both in solo execution and collaborative environments.
Qualifications & Experience
A degree in marketing, psychology, communication, management, or equivalent hands-on experience that proves your capability.
1 - 3 years of relevant experience in account management, client coordination, or project-based roles - preferably in a creative or marketing environment.
Tech literacy - particularly in collaborative tools like Google Drive and Slack.
If you’re someone who can turn account management into a strategic partnership and remain unshaken when things escalate, we want to talk. No fluff - just sharp thinking, reliable execution, and mutual growth.
Additional Information
Equal Opportunity Employer: We are committed to fostering an inclusive workplace and encourage candidates from diverse backgrounds to apply.
Due to the high volume of applications, we may not be able to respond to every candidate individually. We genuinely appreciate the time and effort you took to apply to join our team. If your profile aligns with our needs, we'll be in touch.
Frequently Asked Questions
What does No Fluff do?
We're a behavioural science marketing agency that cuts through the noise by focusing on consumer psychology instead of buzzwords. We create campaigns that drive real results by understanding what makes people buy. Think behavioral science meets high-performance marketing.
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